FireDash runs in the browser and on iOS and Android. The requirements are modest, but a very old browser will cause strange behavior rather than a clean error.
Web
- A current version of Chrome, Edge, Safari, or Firefox. Keep it updated.
- JavaScript and cookies must be enabled — sign-in cannot work without cookies.
- Maps need a reasonable connection; on a weak link they may load slowly or partially.
- Pop-up blockers can interfere with PDF previews and Stripe checkout — allow pop-ups for firedash.us if a payment or preview window never appears.
Mobile
- iOS 13.1 or later, or Android 5.0 or later.
- Location permission for hydrant proximity, camera for photos — see FireDash app permissions and requirements.
Networks
Department and corporate networks sometimes block third-party domains. If maps, payments, or fonts fail to load on a work network but work on a phone, ask IT to allow firedash.us and its subdomains.
First things to try
- Hard-refresh the page, then sign out and back in.
- Try a private window — that rules out an extension.
- Try another browser or your phone; if it works there, the problem is local.
- Check status.firedash.us before assuming it is you.