FireDash for Residents is free for hydrant lookup and problem reports. FireDash Premium adds hydrant tracking and monitoring features. The Insurance Distance Proof is not part of Premium — it is sold separately as a one-time per-report purchase.
What Premium unlocks
- Expanded hydrant search — a wider search area (up to 2 miles, across more cities), hydrants beyond your own department's map, and exact distances with the full record for each one.
- Full fire department records — the department type, how many stations it runs and how it is staffed, for the departments near you.
- My Hydrants — track every hydrant you have added or rely on.
- Status notifications — we tell you when a hydrant you added, or the hydrant closest to the home address on your profile, goes out of service, is restored, or gets a new inspection or flow test. Add that address under My profile if you have not — without it we can only watch the hydrants you added yourself. Notifications go out by email, and as a push notification in the FireDash app on iPhone. They are batched: you will never get more than one an hour, so a department updating a whole neighbourhood is a single message. Switch either channel off under Preferences in My profile.
- Priority support — two things. Hydrant problems you report are flagged to your local department as coming from a Premium resident and sorted to the top of its queue, and your Help Center tickets are placed in the priority lane ahead of the standard queue.
How to subscribe
- Subscribe on the web at resident.firedash.us — open Upgrade, where Premium is shown as the Hydrant Locator Service, and choose Subscribe (secure checkout powered by Stripe) — or buy it inside the FireDash mobile app on iOS or Android as an in-app subscription. The app offers two plans: FireDash Hydrant Locator Service is everything listed above, and FireDash Risk Assessment adds a Risk Assessment section to the app — property risk assessments with a score and an action plan, the fire safety checklists, and emergency guides you can read offline — on top of everything in the Locator plan. A web or RiskDash Premium subscription, and the Insured Home Protection Bundle, include the Risk Assessment features too.
- Once you subscribe, Premium unlocks automatically on the web and in the app with the same account — no extra steps.
- Manage or cancel it where you bought it: on the web, Upgrade → Manage subscription (the Stripe Billing Portal); in the app, your device’s App Store or Google Play subscription settings.
Looking for the Insurance Distance Proof? It is a one-time per-report purchase — see Get your Insurance Distance Proof. Subscribed but still locked? See Payment failed or Premium not active.