Organization members sign in to the FireDash app with their User ID and Password — the same credentials as the web dashboard. Homeowners use Residential Mode instead.
Device authorization
- The first time a new phone or tablet signs in to an organization account, FireDash registers the device.
- If your organization approves devices manually, you will see Device Not Authorized and a manager is notified to approve it. Enable push notifications to be told the moment your device is approved.
- Organizations can skip the wait by turning on auto-approve under Settings → Device Authorization in the web dashboard.
Seeing the message repeatedly? Walk through Device Not Authorized in the mobile app. If your session ends with “Session Expired”, just sign in again.