A short, practical summary. The controlling document is the FireDash Privacy Policy.
What we store
- Account details — your name, email, and (for residents) the property address you choose to save.
- Content you create — hydrant records, inspections, reports, inventory items, photos, and certificates.
- Support — tickets you open and the messages on them.
Who can see it
- Your organization’s data is visible to users on that organization’s account, according to their role.
- A resident hydrant problem report goes to the agency responsible for that hydrant — that is the point of filing it.
- A certificate is visible to whoever you give it to, and to anyone who verifies its number. Verification shows the certificate’s own facts, not your account.
- We do not sell personal data.
Your controls
- Correct your profile in the product’s profile or settings page.
- Export your data — organizations from Export, Insured from its import/export tools.
- Delete your account — see Delete your account and your data.
- Manage email preferences — see Organization settings and email notifications, or use the unsubscribe link on marketing email.
A note on hydrant data
Hydrant records may come from an agency, a public source, or a resident contribution. Provenance is recorded and shown, and resident-contributed records are never presented as agency-verified.