Knowledge Base

Look up the closest hydrants to your address — free for residents.

Organizations, Residents, Insured, RiskDash, WaterDash, Developer, and the mobile apps — who each one is for.

Which products share a sign-in, which do not, and what happens when you change your password.

Every FireDash product has self-serve password reset — here is where each one lives.

FD-, RD-, WD-, and INS- — what each one states, who issues it, and what it is good for.

Create a free account, run an assessment, and review your saved report.

Download FireDash, RiskDash, and FireDash Insured on iOS and Android.

What FireDash Premium includes, how to subscribe, and how the separate per-report Insurance Distance Proof works.

What FireDash needs to run properly, and the first things to check when a page misbehaves.

Confirm an FD-, RD-, WD-, or INS- certificate is genuine and unaltered at verify.firedash.us.

How to find answers, browse the knowledge base, and open a support ticket.

FireDash Premium is billed by Stripe on the web, or by Apple or Google in the app — where to manage payment, receipts, and cancellation.

The homeowner side of the app — find, add, and report hydrants, and go Premium.

Add an item, fill in the details that matter for a claim, edit it, favorite it, or remove it.

Why the app shows this message and how to get your device approved.

What FireDash stores, who can see it, and the controls you have.

Create an account, get an API key, and authenticate with the fd-api-key header.

Track inspection history, maintenance, and notes, and plan work in Schedule.

Share your report number so anyone can confirm it is authentic, and learn what verification proves.

Sign in with your User ID, Password, and Agency ID, then tour the modules.

Use the in-app verifier to scan or look up any FireDash certificate number.

Exactly what the free tier includes and what RiskDash Premium unlocks.

How organization members sign in on mobile and how new devices get approved.

The RiskDash mobile apps — tabs, syncing, and how they pair with the web hub.

Checkout problems, and what to do when paid features stay locked.

Review your primary home, add a second property, and choose which one is active.

The HTTP status codes the FireDash API returns and how to resolve each.

Add hydrants one at a time with GPS coordinates, flow data, and address details.

Where each FireDash product handles plans, invoices, and payment methods.

What Premium unlocks, what stays per-report, the bundle, and how to manage your subscription.

Every web subscription uses the Stripe Billing Portal — here is where to find it.

Sign up free in under a minute — we email you a temporary password.

Subscribe on the web with Stripe or in the app, then manage payment, invoices, and cancellation.

Use rooms and categories to group items, and learn what happens when you delete one.

Use the drag-and-drop report builder or generate the one-click ISO / PPC water-supply packet.

What the calibrated risk tools cover and how an assessment works end to end.

Work through mapping problems and per-row errors in the importer.

How to cancel each FireDash plan — and what happens to your data.

What FireDash Insured does, how to sign in, and the first three things to set up.

Record warranty dates on an item and let Insured email you before coverage ends.

Build a verifiable proof-of-ownership report over the items you choose, and download the PDF.

View, change, or cancel a FireDash, RiskDash, or FireDash Insured subscription bought through the App Store or Google Play.

Why the app asks for camera, photos, location, and notifications — and minimum OS versions.

File a report in a guided four-step wizard — your fire department is notified.

Attach product photos and receipts, what formats work, and tips for claim-ready images.

Add your team, assign roles, and understand who can sign in where.

The v3 endpoints, what they return, and how to authenticate.

Development is free; Production is metered by response volume and billed monthly.

Work through 30+ industry checklists with progress that follows you across devices.

One FireDash account across apps, creating an account, and fixing an incorrect password.

Hydrant problems reported by the public arrive in your Residential module.

Turn your gauge readings into test flow, available fire flow, and an NFPA 291 class.

Session Expired, Update Available, Maintenance Mode, and feature limit messages explained.

See live service health, incidents, and maintenance at status.firedash.us.

Generate a verified hydrant-distance certificate your insurance carrier can rely on.

Download a report’s verifiable PDF certificate (pay-per-report), or export your reports with RiskDash Premium.

The supporting tools around your assessments — and where the assistant lives today.

When FireDash subscriptions and one-time pay-per-report certificates are — and are not — refundable, and how to request a refund.

Import hydrants, inspections, employees, and more from CSV, TXT, or a FireDash archive.

Create a free developer account, mint your first API key, and call the API.

What each sign-in error means and how to fix it.

Fixes for report certificates, the read-only web assistant, account access, and the pay-per-report PDF.

A quick map of how each FireDash product is priced and where you pay.

Store a property once so every assessment starts pre-filled and consistent.

Quick fixes when an image, item, report, or premium feature does not appear as expected.

Pick a plan, switch any time, and manage payment in the Stripe Billing Portal.

How in-app account deletion works, exactly what is removed, and what happens to issued reports.

What the 0-100 score measures, the three things that move it, and how to raise it.

Turn a fire-flow result into a verifiable WD- certificate you can hand to a reviewer or underwriter.

What is free, what Premium adds, how per-report certificates are charged, and how to manage the subscription.

What you get for free, what a report purchase buys, and what the subscription adds.

How FireDash classifies hydrants by GPM and colors them on your map.

Follow every report you have filed from submitted through resolved.

Temporary passwords, reset links, and ticket updates — where they come from and what to check.

Five standards-based checklists with saved progress: hydrants, cross-connection, Legionella, sprinkler ITM, and lead service lines.

Record a full hydrant inspection — readings, condition, and photos — from the app.

Two different numbers from two different standards — and why the gap between them is the answer.

Where to see usage, update your payment method, and download invoices for the Public API.

Configure your organization profile, locale, dashboard, notifications, and devices.

Turn an assessment into a verifiable RD- certificate, and how a third party confirms it.

Build, send, and inspect real API requests from the browser before you write any code.

Applications hold your API keys — create, edit, archive, and recover them.

Why deleting a report revokes it instead of erasing it, and what verifiers see afterward.

What to enter, what each field means, and how to read the result.

24 standards-based calculators in five categories, plus what each category is for.

Invite the fire department or agency responsible for your hydrants — share your referral link and earn a reward.

Create an account, add a property, and run your first fire-flow check.

The published limits, the 429 response, and how to build a client that behaves.

Save your insurers and policy numbers, pick from common carriers, and link items to a policy.

Install the app, pick your sign-in mode, and take your first look around.

Search the national registry by name, city, state, or ZIP to identify who serves your address.

Three apps, who each is for, and which account signs in to which.

Open a ticket without an account and follow replies with your tracking link.

Update your name, contact details, home address and GPS, and notification preferences.

Update your name, home address, and email preferences — and what your address is used for.

What to try when a resident search comes back empty.

What deletion covers for each product, what is kept, and how to request it.

Where your purchased Insurance Distance Proofs live, and how to open one again.

How a reviewer, underwriter, or client confirms a WD- certificate is genuine.

Needed fire flow, hydrant flow test, pitot, available-flow projection, sprinkler demand, and storage sizing.