Troubleshooting

Every FireDash product has self-serve password reset — here is where each one lives.

What FireDash needs to run properly, and the first things to check when a page misbehaves.

Confirm an FD-, RD-, WD-, or INS- certificate is genuine and unaltered at verify.firedash.us.

Why the app shows this message and how to get your device approved.

Checkout problems, and what to do when paid features stay locked.

The HTTP status codes the FireDash API returns and how to resolve each.

Work through mapping problems and per-row errors in the importer.

One FireDash account across apps, creating an account, and fixing an incorrect password.

Session Expired, Update Available, Maintenance Mode, and feature limit messages explained.

See live service health, incidents, and maintenance at status.firedash.us.

What each sign-in error means and how to fix it.

Fixes for report certificates, the read-only web assistant, account access, and the pay-per-report PDF.

Quick fixes when an image, item, report, or premium feature does not appear as expected.

Temporary passwords, reset links, and ticket updates — where they come from and what to check.

What to try when a resident search comes back empty.

Incomplete results, missing flow data, locked properties, and certificate problems.

Why the current version matters, how to update, and what to try before opening a ticket.

How FireDash protects sessions, payments, and certificates — and the part that is yours.