Help articles for FireDash for Residents
Look up the closest hydrants to your address — free for residents.
What FireDash Premium includes, how to subscribe, and how the separate per-report Insurance Distance Proof works.
FireDash Premium is billed by Stripe on the web, or by Apple or Google in the app — where to manage payment, receipts, and cancellation.
Sign up free in under a minute — we email you a temporary password.
File a report in a guided four-step wizard — your fire department is notified.
Generate a verified hydrant-distance certificate your insurance carrier can rely on.
Follow every report you have filed from submitted through resolved.
Invite the fire department or agency responsible for your hydrants — share your referral link and earn a reward.
Search the national registry by name, city, state, or ZIP to identify who serves your address.
Update your name, home address, and email preferences — and what your address is used for.
What to try when a resident search comes back empty.
Where your purchased Insurance Distance Proofs live, and how to open one again.
My hydrants keeps the hydrants you rely on in one list, with status changes from your department.
Where to find surveys you have been invited to, and what happens to your answers.